Capital Equipment Service Manager/プロジェクトマネジメント 【製薬オンライン】製薬会社・製薬メーカー・製薬企業・医薬品・医療機器等の製薬・医療業界の求人転職サイト

受付時間 平日9時~20時まで 土曜9時~17時まで 03-6278-8721

製薬業界専門の転職・求人サイト 製薬
最終更新日: 2018年 03月 23日
春の転職支援キャンペーン 期間:2018年1月26日(金)から4月30日(月)





Capital Equipment Service Manager

Develop and manage comprehensive service programs in support of equipment evaluation and installation.


・Develop and manage comprehensive service programs in support of equipment evaluation and installation. Lead team responsible for execution to assure all customer service activities routinely met or exceed customer expectations.
・Develop and maintain all aspects of service delivery process within Capital Equipment Service. Assure that all service delivery process activities are; defined and mapped to appropriate SOPs, all service employees trained to appropriate SOPs.
・Develop, establish and manage relationships with all outsourced service providers as required. This list potentially includes; technical service providers and construction services providers. Assure that outsourced service provider performance and delivery is in line with SLA.
・Develop and maintain Capital Equipment Service performance metrics. Metrics to include all quantitative and qualitative criteria with appropriate tracking and management reporting. Work with technical support and field service management partners to assess business needs and respond appropriately.
・Delegate and define responsibilities clearly between functional groups.
・Proactively assess business needs and opportunities, propose programs and initiatives to further develop the CES function.
・Other duties as required.


  • ・Lead functional groups of managers and employees in the achievement of organizational goals. Guide, coach, direct, and develop direct reports, and if applicable, drive those practices throughout their organization.
    ・Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
    ・May direct and control the activities and budget of one or more functional areas, divisions, product groups, projects/programs and/or operations.
    ・Monitor and ensure compliance with company policies and procedures (e.g. federal/country and regulatory requirements).


  • 正社員


  • 愛知、神奈川