Director of Operations

The Director of Operations serves as a key member of the agency leadership team and the primary champion

仕事内容

Agency Operations
・Develops, implements and maintains agency operating procedures; introduces new processes and improvements as appropriate and ensures staff is trained
・Responsible for delivery management of all agency projects
・Helps build the business case for incremental new hires; works with Finance and HR to obtain approvals for new headcounts
・Champion of the agency’s Practices and Procedures; enforces agency policies to help ensure compliance
・Trains agency staff on new and updated processes
・As a key person in agency, demonstrates knowledge of all network resources and ability to leverage resources to offer solutions to project management challenge
・Participates in new business development; works with internal team to develop responses to RFPs by providing strategic insight and potential solutions to meet client needs
・Develops weekly staffing plan to ensure appropriate allocation; authorizes freelance hiring and collaborates with discipline heads, human resources, and outside agencies to recruit freelance staff
・Ensures proper staffing coverage throughout the agency balancing workload and staff vacation schedules, deploying agency resources
・Implements new ideas and practices, as well as staff training, to promote greater efficiency and keep the skill set of the agency current/ahead of the technological curve
・Develops agency and client orientations geared to process and best practices
・Monitors for changing client needs with regard to processes, schedules, specifications, and tool set; works with other disciplines to ensure team and client keep common goals and expectations
・Agency liaison with Finance, HR, and IT

Financial Management
Works closely with the Finance Director to execute the following responsibilities;
・Provides financial oversight of all projects and agency P＆L to ensure that profit objectives are achieved
・Forecasts revenue, develops and monitors booked and forecasted business reports, manages freelance budget
・Ensures appropriate client approvals are in place to bill projects and begin work (estimate signoffs, client POs, SOWs etc.)
・Reviews and approves all AOR SOWs generated by the agency

Leadership/Management
・Ensures that both long-term planning and day-to-day activities of Operations group is aligned with the company’s goals and objectives
・Works in collaboration with other agency department heads, and keeps senior management briefed on activities and developments within Operations
・Celebrates/acknowledges achievements of staff with agency and client
・Supervises the work of the Operations department managers. This includes training, evaluating their work, and monitoring efficiency and quality control to ensure that work is executed accurately and meets the highest possible standards
・Interviews and hires key managers within Operations, and approves all hires within the group, in conjunction with the Human Resources department
・Fosters “customer-centric” attitude within the department, promoting positive agency and team atmosphere through all interactions (internal and external)
・Establishes, maintains and continually refines standards of excellence
・Nurtures individual talent, yet fosters team building
・Participates in the development of the annual business plan
・Contributes to the overall management of the agency and its mission

Performance Standards
・Demonstrates superb leadership skills in working with clients, colleagues, and staff
・Ensure seamless management of the operations team
・Committed to balancing the dual objectives of (1) excellence in client delivery and (2) optimizing the financial performance of the agency
・Ability to formulate solutions and negotiate the best solution to meet project goals
・Results-oriented and seeks to daily demonstrate a sincere commitment to: teamwork, thorough preparation, innovation, and a positive attitude
・Presents new initiatives to better utilize resources while eliminating inefficiencies
・Establishes and maintains strong relationships with all key clients personnel across all levels
・Establishes and maintains strong relationships with all internal groups across all levels
・Displays excellent skills in interpreting client requests and applying their knowledge and experience to define strategic solutions
・Keeps a positive attitude when dealing in pressure situations; helps diffuse crises expediently in the most professional manner
・Serves as role model and mentor and creates learning/growth opportunities for subordinates
・Demonstrates the ability to hire and retain highly capable people while fostering diversity and career development
・Follows up to ensure goals are met through encouragement and constructive feedback and provides direction when needed
・Motivates and maintains morale of staff and realizes not only how to delegate responsibilities but provide proper staffing and training to complete job(s) at hand
・Displays professional conduct in alignment with agency values

応募条件

【必須事項】

・10 + years of agency or comparable outside experience
・Business level Japanese ＆ English is required.
・Background in pharmaceutical advertising is strongly preferred
・Supervisory experience required
・Experience in key areas of operations such as Project Management, Resource Management, Production, and Editorial
・Proficiency with MS Office applications including Word, Excel, PowerPoint and Project is required

【歓迎経験】

【免許・資格】

【勤務開始日】

応相談

学歴

大学卒以上

雇用形態

正社員

試用期間

6ヶ月

勤務地

在宅可、東京

転勤の有無

転勤なし

受動喫煙防止措置

屋内禁煙

勤務時間

フレックスタイム制
コアタイムあり
　10:00 ～ 15:00

勤務開始日

応相談

休日休暇

年間休日数：120
土日祝
年間有給休暇：下限日数は、入社半年経過後の付与日数となります　10日 ～
法定休暇：年次有給休暇
特別休暇：年末年始休暇

年収・給与

年収　　500万円～700万円　経験により応相談

諸手当

昇給

有

賞与

採用人数

1名　

待遇・福利厚生

通勤手当：有
Mix Up Lunch
Lunch & Learn

各種制度

健康保険：有
雇用保険：有
労災保険：有
厚生年金：有
定年：60歳

選考プロセス

１）書類選考
２）一次面接
３）最終面接