Content Delivery Manager, Global Commercial Services

大手の外資製薬メーカーにて、Global Commercial Servicesに関する業務をお任せします

仕事内容

・The GCS Content Delivery Manager is a member of the Global Commercial Services (GCS)’s Global Omnichannel Delivery team and reports to the Content & Omnichannel Delivery Director. The Content Delivery Manager is responsible for the development of content production services within the market, and project managing the production of marketing assets for the market and the campaign operation POD.

・The Content Delivery Manager is accountable for working with the local Brand Managers to deploy Content and Creative Services within the Market Business Units (BBU) and the POD. The individual in this role must have the ability to effectively partner, influence and challenge key stakeholders to drive adoption of and performance of the content production capabilities. The individual must also ensure satisfaction and ongoing continuous improvement of existing “business as usual” (BAU) production as well as the expansion of additional services.

・The Content Delivery Manager requires strong leadership skills, business acumen, a solid understanding of process solutions and cultural awareness in order to develop and motivate their respective direct and indirect team members located among multiple partners and production centres in Japan. The candidate will ensure transparency of risks across all the different internal and external teams. The position requires business acumen, strong project management skills, as well as understanding of marketing solutions and awareness of how to create customer-centric omnichannel experiences for the customers.

Accountabilities：
・The Content Delivery Manager is accountable for partnering directly with the Managers and the local marketing company brand leadership to drive for full adoption of the GCS services and capabilities and the delivery of agreed content types, volumes and savings.
・The Content Delivery Manager will ensure that quality and timelines for content delivery are agreed and maintained with the market and maintain an open dialogue on the feedback of the services. He/She is accountable for the timely delivery of all content assets within the campaigns that are delivered within and outside the campaign operation POD.
Requires leadership, communication, project management and critical thinking skills along with high cultural awareness to effectively lead and deliver successful global production supported by a globally based multi-cultural team.
・Works with the market to ensure all necessary communications and change management activities are delivered to the region and/or local marketing company for new content solutions.
・Drives efforts to prioritize work and establish delivery schedules that meet client needs and team capacity.
・Identifies potential new production capabilities to support operational/value expansion and proactively shares them with GCS colleagues and leadership.
・Leverage reporting and utilization metrics to communicate overall adoption of GCS production. Where there are gaps, work with GCS Leadership and colleagues to identify opportunities for improvement to increase efficiency.
・GCS services are delivered through outsourced partners in conjunction with dedicated resources. This role demands an understanding of supplier infrastructure to ensure continuous value optimisation for . It also requires a continuous review of demand and capabilities that our partners need to provide to make sure they are aligned to the market’s needs.
・Demonstrates comprehensive understanding and application of all relevant policies, procedures, and operational frameworks. Ensures GCS direct and indirect reports comply with all appropriate Code of Conduct policies and procedures.

応募条件

【必須事項】

・Minimum of 2 years within Pharmaceutical or Healthcare Industry
・Requires leadership and communication skills to manage three direct reports
・Excellent interpersonal, presentation, facilitation and negotiating skills
・Solid communication skills. Native Japanese and oral and written fluency in Business English
・Proven track record working cross functionally with high level of commitment and follow through
・Program management experience including risk mitigation & planning associated with operational or technical delivery.
・Supplier Management Experience
・Financial performance accountability
・Ability to build trusted relationships with Sr. Leadership and other key Stakeholders
・Leadership, coordination of resources and influence without authority.
・Managing and driving innovation and continuous improvement
・Proficiency in Microsoft Office (Word, PowerPoint and Excel)

【歓迎経験】

・Sales Experience
・Local and/or Global Brand Marketing Experience
・Digital Marketing Experience and Omnichannel campaigns
・Knowledge or experience with Agile ways of working
・Design skills
・HTML/CMS knowledge

【免許・資格】

【勤務開始日】

応相談

学歴

大学卒以上

雇用形態

正社員

試用期間

6ヶ月

勤務地

大阪

転勤の有無

転勤なし

受動喫煙防止措置

敷地内禁煙（喫煙場所なし）

勤務時間

フレックスタイム制
フルフレックス（コアタイムなし）

勤務開始日

応相談

休日休暇

年間休日数：125
土日祝
年間有給休暇：入社半年経過時点12日（入社月に応じて4日～最高20日）　 ～ 20日
法定休暇：年次有給休暇、産前産後休暇
その他休暇：リフレッシュ休暇、頭痛休暇他

年収・給与

年収　　600万円～1300万円　経験により応相談

諸手当

住宅手当、通勤手当、単身赴任手当、休日手当ほか

昇給

年１回

賞与

有

採用人数

若干名

待遇・福利厚生

通勤手当：有
確定拠出年金、財形貯蓄制度・持株会制度・慶弔見舞金・健康診断・福利厚生倶楽部ほか

各種制度

健康保険：有
雇用保険：有
労災保険：有
厚生年金：有
退職金制度：有

選考プロセス

１）書類選考
２）一次面接
３）最終面接